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Frequently Asked Questions

If you have any questions about the information presented below or if your question is not answered below, please visit our MCH User Discussions.

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Who is using MCH Multimedia programs?

What schools and colleges are using MCH's science software programs?

High schools, colleges, and universities worldwide are using MCH's courseware programs.

We provide volume discounts from the full prices. In addition our on-line courses (not available for eBooks), replace Network Licences. This relives your technical staff from installantion and network maintenance.

As educators, we recognize that a major expense for students is the cost of books. We therefore offer students a 25% discount on most of our products. This is about one third the cost of a comparable hard copy text.

Recently there has been a rapid growth in Home-School Groups which offer reduced pricing for large volumes. Our response to these groups is to make it simple for them to get discounts under the "Volume Discount" links.


Student Version vs. Institutional Version Software

What is the difference between MCH's student version software and institutional version software?

No matter the format (DVD, Download or Subscription), the content is identical.

Our student version software is the same as the regularly priced once, but 40% cheaper. Students must fill in a Student Profile in order to get the student prices. These are installed on personal computers or laptops and are intended for both school and home use on a single personally-owned computer.

The institutional version software is no different except reside on multiple computers under multiple license contracts. Network Licensing has been discontinued in favor of our On-Line subscriptions. These run for 12 months and can be purchased individually or in bulk. For example, on purchase of 75 subscritions, the purchaser will receive by immediate email response which includes the logins and passwords for all 75 users. The teacher simply gives out the unique login details to each student, and the first time they log on, and complete a profile, they have access to courses on-line.

Cable modems are best with good response times. These subscriptions require a standard Adobe plugin to work. Clear instrauctions are provided for your students.

We do not provide DVDs for Library Loans. The programs must always be installed on one computer.

For all our products, the most popular format is Download. The links arrive by email upon automatic approval of your Credit Card. This takes seconds, after which you can start downloading your programs. It takes less time than an on-line movie. Download versions are permanently installed on your computer. We encourage download formats as the preferred mode of delivery. It is fast, does not require the consumption of plastic; wrapping material; and shipping, which delivery by DVD does require.


Software License Type

What is a single-workstation license?

A single-workstation license allows installation and use of the software on a single computer.

What is a On-Line license?

An On-Line license replaces the Network Site Licenses. These are multiple subscriptions that are completely managed by MCH multimedia. All the institution need do is distributed the unique login credentials to each student. MCH does the rest. They can log on from any computer in the world as long as it has the correct Adobe plugin installed. Due to the on-going cost of Band Width, subscriptions must last one year only. Contact MCH for more information info@mchmultimedia.com.


College Faculty Review Copy Policy

Can I evaluate a student version program before adding it to my recommended course materials list?

College faculty wishing to evaluate student version programs for possible course adoption may request a software trial period. MCH's policy regarding student evaluations is parallel to that of faculty evaluations - namely, a full online version of the software can be made available to interested parties upon request. Contact MCH for more information info@mchmultimedia.com


Software Upgrades

I have an older version of an MCH Multimedia program. Can I upgrade to the current version?

Yes. In some cases an upgrade is provided free of charge if the new version simply includes bug fixes or other technical improvements. If new instructional content has been added, or any major programming revision has taken place, the upgrade is considered a paid upgrade. Contact MCH for more specific information.


Platform compatibility

Are MCH products multi platformed? Do they run on all different Operating Systems?

Yes, every MCH product run on all Windows operating systems up to the present versions. The same products will also run on Macintosh OSX, or earlier OS 9 and 8.

General Chemistry 7.00, Introductory Chemistry 7.00, Organic Chemistry 7.00,General Physics (cal.)7.01 and General Physics (non-cal.)7.01 run fast and bug free.

If you are having any trouble running our programs on your computer, you can reach us by e-mail at info@mchmultimedia.com, or preferably, you may fill out our Technical Support form.


On-line Ordering

Are MCH Multimedia's on-line order forms secure? Can I safely send credit card information?

The financial transactions of the MCH Online Store is operated by Verisign and PayPal. Our shop links to the secure web sites of the banks where the transaction takes place. Only after completion do you return to the MCH shop. If you prefer, your can order by

Email: info@mchmultimedia.com

Fax: (413) 812-0875


MCH Multimedia Inc.,
1847 Tupper Street,
Montreal, Quebec,
Canada H3H 1N3

How do I know if you have received my on-line order?

After you have completed and sent your order to us from our website, you will receive confirmation by email. If you do not receive one, please contact us immediately to confirm your order. Any questions regarding orders should be directed to MCH's Order Department at info@mchmultimedia.com


Return Policy

What do I do if I receive a product that is damaged or defective?

If you receive defective or damaged media, simply return it with a written explanation of the problem and we will replace it without charge. Proof of purchase required (packing slip or invoice). Ship returns to this address:

MCH Multimedia Inc.,
Returns Department,
1847 Tupper Street,
Montreal, Quebec,
Canada H3H 1N3


Related Links

What other resources should I check out online?

The following websites contain interesting and useful information about a variety of related topics.

Official PayPal Seal
Physical Chemistry Support Portal- Study tips, support General Chemistry Organic Chemistry General Physics College Science Bundle
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